Get in touch with our team
If you need help with account questions, technical issues, deposits or withdrawals, or general feedback, our support team is ready to assist. Contact us for password resets, verification guidance, bonus queries, or site navigation help. Use live chat for fast replies, email for detailed enquiries, or phone for account-critical matters. We're available to clarify steps, check account status and follow up on lodged requests to get things sorted quickly. Contact details are listed below for quick access.
| Department | Contact |
|---|---|
| Customer support | [email protected] · Live chat available - for account & technical help |
| General enquiries | [email protected] · [email protected] (billing) |
| Affiliate enquiries | [email protected] |
| Phone | +61 3 9582 6147 (SMS) |
| Working hours | Mon-Fri, 08:00-22:00 AEST |
| Data privacy | [email protected] - Mon-Fri, 09:00-17:00 |
| Payments | [email protected] (fast processing) |
Contact by email
Email is the preferred contact method for detailed requests, account-related issues or situations that require explanations or documents. Include a clear subject line, concise summary and up-to-date contact details - this helps us process your enquiry promptly and avoid unnecessary delays. Please attach any supporting files and quote your username or account ID so our team can locate your records quickly.
Send us a message
Response Time
Our support team aims to respond quickly. Most enquiries are answered within one business day. Simple account or payment queries are usually resolved faster, while more complex issues - such as entitlement checks or detailed verification - may take longer depending on their nature. We'll keep you updated by email or live chat until the matter is closed.
Feedback
Send feedback, suggestions or ideas any time via live chat, email or the feedback form. We read every message and use input to improve site features, promotions and gameplay. Short reports and screenshots help us act faster. Your feedback is reviewed carefully and shapes future updates and support.